Training & Education
A high school diploma or GED is required to be a pest control customer service representative. Some employers may also require prior customer service experience.
Requirements
Pest control customer service representatives must have strong computer, phone, problem-solving, multi-tasking, communication, and interpersonal skills. Being a patient people person is essential, since the role primarily involves interacting with customers and technicians. As one of the first points of contact for the company, it’s crucial to make a positive first impression. Some employers may also require previous customer service experience, with shifts possibly including nights and weekends.
Job Description
Most pest control customer service jobs descriptions include answering customer calls, scheduling service appointments, monitoring accounts receivable, and coordinating payroll information. Pest control customer service reps must properly communicate with customers and act as a liaison between them and service technicians and sales reps.
Work environment
A typical day as a customer service representative involves answering phone calls, assisting with customer requests and relaying important and timely information to technicians and sales representatives. Customer service representatives are almost always “in the office” (whether it be in person or working remotely) during normal working hours and should expect to remain by the phone to field calls throughout the day. Some days may require general office maintenance, such as emptying the trash, organizing office supplies, cleaning dishes/tidying workspaces, and lifting/moving up to 25 pounds.
Pest Control customer service rep average salary
According to the U.S. Bureau of Labor Statistics, the average annual wage for customer service representatives is $33,040 and the average hourly wage is $15.88*
*Disclaimer: Exact compensation and benefits packages are at the discretion of individual employers.
